Manuals > General English > Rosetta Stone Advantage > Beginner - Book 1 > Lesson 28
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By the end of the lesson, the student should be able to check into a hotel.
Communication strategies:
The student should be able to able to check into a hotel by following the steps below:
1) state whether or not they have a reservation
2) respond to questions and state their preferences
e.g. I’d like to check in. I have a reservation under Smith. I'd prefer a room on a lower floor.
Words and rules:
The student should be able to express desire e.g. I would like a room with a view of the lake.
The student should be able to express necessity e.g. I need a double room
The student should be able to express make and respond to polite requests e.g. May I
Appropriateness:
Register: When checking into a hotel a more formal / polite register is used.
Social rules: When you make a reservation, you usually make it under your last name. People often spell their names after they state what name the reservation is under.
e.g. Tanaka, T-A-N-A-K-A
The staff will then use the first name as confirmation
e.g. Ahh, Mr Shogo Tanaka?
Track #61
Hello, my name is Jim White. I’d like to check in please. I reserved a double room for my wife and me. Our address is 17 Maple Street and our phone number is 818-296-6969.
Because the lesson touches on the topic of hotels, you are welcome to introduce some of the following vocabulary if you like.
1) a bellboy (n)
2) a suite (n)
3) reception (n)
4) a hallway (n)
5) an airport shuttle (n)
6) complimentary (adj)
7) heating (n)
8) internet access (n)
9) A/C (n)
10) amenities (n)
Option 1:
Difficulty ★★
Type: Phrase introduction + skit
Purpose: To teach the student how to check out.
Method: If the student is able to confidently check into a hotel. Teach them some expressions
they can use to check out of a hotel. You can make the role-play harder by having
the customer complain about something, or by having a mistake on the bill.
Option 2:
Difficulty ★★
Type: Phrase introduction + skit
Purpose: Topic expansion
Method: Discuss some questions that people might ask during check in, then role-play
checking in and asking lots of questions.
e.g. What time is breakfast served? etc.
Option 3:
Difficulty ★★★
Type: Role-play
Purpose: Problem solving
Method: Role-play checking into a hotel, but the staff have lost your reservation. .
Option 4:
Difficulty ★★★
Type: Role-play
Purpose: Topic expansion
Method: Role-play making a reservation at a hotel
A): Hello. I’d like to make a reservation.
B): OK. One moment, please. What kind of room would you like….
Extra questions you might like to ask in the lesson
- Do you have a reservation?
- Is there anything else I can help you with today?
- Would you like a wake up call?
- Can I make a copy of your passport?
- Can you please fill this form out?
Let’s start
Match the parts of the hotel to what the people are saying.
I’d like to swim. = pool
I want some dinner. = restaurant
I want to work out. = gym
I need to clean this suit. = dry cleaners
I have to print this document. = business center
I’d like to check out. = front desk
A) What’s the nicest hotel you’ve stayed at? Why was it the nicest?
B) The Park Hyatt.
It had amazing rooms, a really nice pool, a spa, and free movies.
Let’s try
Listen and fill in the guest card.
Track #61
Hello, my name is Jim White. I’d like to check in please. I reserved a double room for my wife and I. Our address is 17 Maple Street and our phone number is 818-296-6969.
First name Jim
Last name White
Address 17 Maple St
Phone number 818 296 6969
Room type double
Number of guests 2
Let’s practice
Use the information and phrases below to practice checking into a hotel.
Name Lester Green
Room type single
Nights 2
Guests 1
Phone # 555-581-0933
Address 205 Church Street
A) Good afternoon, how may I help you?
B) I’d like to check in please.
A) May I have your name, please?
B) Yes, it’s Lester Green.
A) What kind of room did you book?
B) A single.
A) For how many nights?
B) For 2 nights.
A) For how many people?
B) Just one
A) May I have your phone number, please?
B) Yes, my phone number is 555-581-0933
A) And your address?
B) 205 Church Street
A) Thank you very much Mr. Green. Your room is #202. It’s on the second floor. Would you like the bellman to help you with your bags?
B) No, it’s OK.
A) Please enjoy your stay.
Let’s speak
Complete the role-play
Same as above role-play